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How to Quickly Contact Support
How to Quickly Contact Support

Quickly contact support via the Terrascope Platform or Help Centre. Follow simple steps to submit tickets, chat, or reach to Sales.

Updated over a month ago

Overview

With our recent enhancements to the customer support feature, you’ll find it easier than ever to reach out for help. Our upgraded chat widget now includes advanced features and an intuitive interface, designed to get you the answers you need faster. In this guide, we'll show you how to quickly contact customer support and open tickets, so you can get back to what matters most.

Primary Support Access: How to Contact Support via the Terrascope Platform

The easiest way to contact support is by logging into the Terrascope platform. From the side navigation, simply click on Support to get started. See the GIF below and follow the step-by-step guide on how to get in touch with us.

Step-by-Step: How to Contact Support via the Terrascope Platform

To contact our Support Team, please follow these steps:

  1. Log in to the Terrascope platform.

  2. Click on “Support” in the bottom left of the instance to launch TerraGuide.

  3. Click on “Contact us” to start a conversation. Alternatively, you can click on “Messages” from the menu, then click on the “Contact us” button.

  4. Choose your preferred language.

  5. Please select from the three options presented:

    • Submit a Ticket 📝 - Use this option if you're experiencing a technical issue or want to share feedback.

    • Contact Support 👨‍💻 - Engage with our AI or chat with our support team live.

    • Contact Sales 💪 - If you'd like to request a demo or get in touch with our sales team.

  6. Follow the prompts for further assistance.

Alternative Support Access: How to Contact Us if You Can’t Log In

In case you are unable to log into the Terrascope platform, you can contact support through our Help Centre.

You can find our support widget in the bottom right corner of the page. Click on the widget to get started.

Step-by-Step: How to Contact Support via the Help Centre

If you are having trouble logging into our platform, please follow these steps:

  1. Please visit our Help Centre.

  2. Click on the icon in the bottom right to launch TerraGuide.

  3. Click on “Contact us” to start a conversation. Alternatively, you can click on “Messages” from the menu, then click on the “Contact us” button.

  4. Choose your preferred language.

  5. Please select from the two options presented:

    • Submit a Ticket 📝 - Use this option if you're experiencing a technical issue or want to share feedback.

    • Contact Sales 💪 - If you'd like to request a demo or get in touch with our sales team.

  6. Follow the prompts for further assistance.

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